CES Specialist

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KEY EXPECTED ACHIEVEMENTS

•    Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans, …)

•    Synthesis reports for performance measurement studies (MC tires, field survey) and field usage measurements

•    Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality, ...)

•    Alert reports sent to Central teams (Risk Analysis)

•    Reports following minor litigation (if delegation and out of AMN)

•    Give advice and technical training for sales force

•    Give advice and technical training for external customers

•    Technical demonstrations during commercial product launch events

•    On-the-job training / tutoring for newcomers C.E.S.