Connected Solutions Administrator with English

Connected Solutions Administrator with English

Michelin is hiring!

- - - - - - - - - - - -

Connected solutions

• Rel cu clientii, operatorii de flote; portofoliu de 4 clienti;
• NRP: O
• O sa aiba si apeluri, service providerii
• 2 zile/sapt
• Engl- C1
• Facturare; rasp la mailuri; si telefon

This role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.

What we’re looking for:

• Fluency in English (at least C1 level);
• Good Excel skills;
• Customer Service or invoicing experience would be a plus;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach.
• Analytical thinking competencies;
• Solution focused.

The Services and Solutions Administrator responsibilities:

Customer Service_Level 1 : Remote Support to Customers and Service Providers (Claim management included):

• Provide operational support to the customer or service provider technician through different channels (phone, chat, email, etc.).
• Assist the Dealer/Customer/Partner/provider  with any aspect of services operations question: problems, training, compliance, escalations, etc

Scheduling:

• Organize deployment of enhancements to existing offers or new offers with the Dealer/Customer/Partner/provider;
• Support the delivery or removal of equipment via multi-channel assistance (voice, chat and e-mail, etc), following the scheduling process;
Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency.

Billing Service:

• Assist with negotiations and collection of customer debt according to the customer agreement;
• Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others);
• Update and record the information/decision in the customer's file. 
 

Customer Service_Level 2: must master activities of level 1 before

• Provide on-going support to Field Operations during the pre & post equipment service delivery;
• Train on basic functionalities and/or Operational procedures and provide ongoing coaching on offers (new and current).
 

Customer Service_Level 3: must master and understand the activities of level 1&2 before

• Perform remote customer support for our solutions (ex: Telematics, OTR, customer integrations, etc);
• Provide support to other countries/regions;
• Propose new operating process/offers that increase value to both customer and the company;
• Set up and configure the system for a better use by the customer;
concerned party on matter that could be in or outside of the contract agreement (empowerment).

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid