HR Support with French (Calls & Tickets)

Standort

: Voluntari, Rumänien
Beschäftigungstyp

: unbefristet

Offene Stellen

Michelin is hiring!

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Summary: The HR Support Specialist helps employees and partners with their questions about HR processes such as payroll, benefits, recruitment, training, and personal data. The role also supports users in using HR systems (like the Michelin & Moi Portal, Eddy Chatbot, and InTouch), updates employee information when needed, and helps improve HR processes and tools.

What we’re looking for:

Very good command of French (minimum B2 level).
Good command of English.
Strong digital skills and ability to work with various systems and tools.
Customer orientation, initiative, and proactivity.
Higher education degree.
Intermediate Excel skills.
Strong collaboration and teamwork abilities.

The HR Support will:

Respond to employee and partner requests according to defined criteria and document them in the ticketing tool (ServiceNow) across all Personnel administrative processes (Payroll, Benefits, etc.) and other HR areas (Recruitment, Training, Personal Data, etc.).
Analyze inquiries to provide accurate and efficient support to employees and partners.
Update information and data within the systems and tools accessible to employees and partners.
Monitor the quality and timeliness of responses to employee/partner requests in order to create, track, and challenge performance indicators for improved activity management and continuous improvement.
Handle calls, respond to inquiries, and support employees on topics such as payroll, individual compensation statements, transportation, etc., using the HR information systems and tools in place.

In Michelin we offer:

Flexible work schedule and home-office options
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription;
Life insurance;
Lunch vouchers and discounts;
Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid

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